The Data Controller that is defining the aims and tools of the processing of your personal data is Public Institution Užstato Sistemos Administratorius, legal entity code: 303370260, registration address: Lentvario St. 22, Vilnius, telephone: +370 5 203 12 10, e-mail: firstname.lastname@example.org.
Administration of complaints and claims
If you have provided a complaint, claim, enquiry or order by e-mail, in writing or otherwise, your personal data submitted at your own will shall be processed for the purpose of the administration of such a complaint, claim, enquiry or order.
If your complaint or claim is related to a potential dispute, possible damage, etc., as well as if the execution of the order gives rise to a contractual relationship, your personal data may be stored for a maximum period of 5 years.
The processing of your personal data shall be based on an expression of your free will, i.e. your consent for the provision of the data; however, in certain cases (for instance, in the event of the possibility of a dispute or a dispute), a legal act may become a basis for the further storage of the complaint.
The basis for the processing of your personal data provided via e-mail communication shall be an expression of your free will to engage in this communication and to provide certain data therein, i.e. your consent. In addition, the conclusion or performance of an agreement and the fulfilment of the obligations under the legislation shall also serve as a basis for the data processing. In addition to the conclusion and performance of an agreement, your data shall also be processed for the purpose of internal administration.
Your e-mail address, the content of the correspondence and the related data shall be processed in accordance with the principle of proportionality. This data shall be, first and foremost, visible to the person you are communicating with directly via email. However, in certain cases, your correspondence may be read by other employees; for instance, for the purposes of electronic workspace monitoring, the investigation of possible breaches of the legislation or internal rules, employee substitution or related purposes, and in similar situations.
A cookie is a small alphanumeric file that is saved to your browser or on your computer’s hard disc. Different cookies are used for different purposes. Cookies also help to distinguish you from other users of the website, thus providing a more enjoyable website experience and allowing for the improvement of the website.
Most browsers allow you to reject all cookies, while some browsers only allow you to reject third-party cookies. Therefore, you can take advantage of these opportunities. However, please note that blocking all cookies will have a negative impact on the use of the website, and without cookies, you will not be able to use all of the services offered on the website.
Our website uses the following cookies, as described below:
- Cookies ensuring the website’s functioning (session cookies). These are designed to improve the performance of the website and to collect general (anonymous) information about the use of the website;
- Analytical (tracking cookies from Google Analytics). These cookies allow for recognising and counting visitors to the website and tracking how the visitors navigate through the website while using it. This helps to improve the performance of the website; for instance, by ensuring that visitors can easily find what they are looking for;
- Functional cookies. These cookies are used to recognise the website’s returning visitors. This allows for the provision of content tailored to the needs of the website’s visitors on social media and to remember information that is relevant to the customers.
You can find a list of the cookies used on the website below:
|Name of the
|Description of the cookie||Moment
|Term of validity||Data
|_ga||Tracking cookies from Google Analytics. The cookie collects information on the users’ behaviour on the website and is used for saving statistical information.||Upon the first entry to the website
|2 years, 24 hours||Unique
|_gat||Google Analytics and VWO cookie required for testing.||Upon the entry to the website||Until the closure of the website’s window|
|_gid||Tracking cookies from Google Analytics. The cookie collects information on the users’ behaviour on the website and is used for saving statistical information.||Upon the entry to the website
|2 years, 24 hours||Unique identifier
|GPS||This cookie has a unique ID, which is used to determine the geographic GPS location of mobile devices.||Upon the entry to the website||1 day||Unique identifier
|PREF||This cookie has a unique ID, which is used by Google to track statistics on how the user uses YouTube videos on various websites.||Upon the entry to the website||8 months||Unique identifier
|VISITOR_INFO1_LIVE||This cookie attempts to measure the visitor bandwidth on websites with integrated YouTube videos.||Upon the entry to the website||179 days|
|YSC||This cookie has a unique ID to track statistics on what YouTube videos the users watch.||Upon the entry to the website||Until the closure of the website’s window||Unique identifier
How to manage and delete cookies
Most browsers are set to accept cookies automatically. By having information on how and for what purpose they are used, you can decide whether to keep the cookies or to disable them in the browser. Most browsers allow you to manage cookies through the options in their settings. If you do not wish to accept cookies, you can choose the option in your browser not to accept any of the cookies or to get a notification once a cookie is generated. For more information on how to manage cookies, visit: http://www.allaboutcookies.org/manage-cookies/.
We would like to warn you that opting out of cookies may result in a loss of some of the available features. If you do not want to receive cookies, you can set your browser to reject all cookies or to send you a notification when a cookie is generated.
Use of social media
Our company has an account on Facebook, and you can find our privacy notice at https://www.facebook.com/privacy/explanation.
The information that you have submitted via social media (including notices, usage of the Like and Follow features, and other forms of communication) shall be controlled by the administrator of the social network.
We recommend that you read the privacy notices of third parties and contact the service providers directly, should you have any questions with regard to how they use your personal data.
Provision of personal data to data recipients
Your personal data shall be provided to:
- the providers of IT, server, mail or courier services;
- notaries, bailiffs, lawyers, consultants, auditors and debt collection companies;
- law enforcement and supervisory authorities, courts and other dispute resolution bodies.
What are the personal data protection principles we adhere to?
The following principles shall apply to the collection and use of your personal data that is provided by you or received from other sources:
- your personal data shall be processed in a legal, fair and transparent manner (the principle of legitimacy, fairness and transparency);
- your personal data shall be collected for the specified, clearly defined and legal purposes, and shall not be further processed in a manner incompatible with such purposes (the purpose limitation principle);
- your personal data shall be adequate, appropriate and relevant to the purposes for which it is managed (the data minimisation principle);
- the personal data processed shall be accurate and shall be renewed if necessary (the accuracy principle);
- your personal data shall be stored in a form that allows for its identification for no longer than it is necessary for the purposes for which your personal data is being processed (the limitation of the storage period principle);
- your personal data shall be processed in such a way as to ensure the appropriate safety of the personal data using appropriate technical and organisational tools, including protection against unauthorised or illegal data processing, as well as against accidental losses, destruction or damage (the integrity and confidentiality principle).
Implementation of the rights of a data subject
We hereby inform you that you have the following rights as a data subject: the right to know (to be informed) about the processing of your data; the right to get acquainted with the processing of your personal data; the right to correct the data; the right to request a deletion of the data (the right ‘to be forgotten’); the right to restrict the data processing; the right to data portability; the right to submit a complaint to the State Data Protection Inspectorate; and the right to withdraw your consent and object to the processing of your personal data.
In order to implement your rights as a data subject, you must be identified. This identification is necessary in order to ensure that the person contacting us is really the person whose personal data is being processed; otherwise, your rights will fail to be implemented.
Your request regarding the implementation of your rights may be denied consideration, or you may be asked for a respective fee, if the request is clearly unfounded or excessive, as well as in the other cases set forth by the legislation.
Should you wish to implement your rights as a data subject, or if you have other questions regarding the processing of your personal data, please contact us by using the company’s aforementioned contact details.